FAQ / Frequently Asked Questions
Is the ReStore open to the public?
Absolutely! We invite everyone to stop in and donate, shop or volunteer at our ReStore. Located at 352 Amherst St, Nashua NH, we are open Sundays, 11 – 5 for sales only, and we are open Tuesday – Saturday from 9 am to 5 pm. We accept drop-off donations from 9:30 am to 4:30 pm on Wednesday – Saturday. We do not accept drop off donations on Sunday, Monday (closed) and Tuesdays!
Where does the merchandise come from?
Merchandise arrives daily from private individuals, local contractors, retailers and area businesses and corporations.
Can the ReStore deliver my purchase? How about lay-away?
The ReStore does not directly offer a delivery service, but we suggest firms you can use to schedule your delivery. Purchased items can be held at the store for 7 days while you arrange transportation. We do not offer a lay-away option or holds.
Are the prices of items negotiable?
We make every effort to monitor the costs of similar products at retail stores, and we typically offer our products for sale at about 50-70% of the cost of retail. Therefore, since we believe that we are offering our shoppers a deep discount and value for their dollar, we do not negotiate. Remember, all proceeds earned by the ReStore directly helps to build homes for families in need in our community.
What types of payment do you accept at the ReStore?
We gladly accept Visa, MasterCard, Discover, Amex and cash.
If I call the ReStore, can someone locate a specific item and price for me?
We receive new inventory every day. It is very rare that we know what we are getting in to the store ahead of time. If we can assist you, we will. However, we cannot assure you that an item will be available or that you will be satisfied with its condition. Therefore, we recommend you come in person to shop for the items you are seeking.
May I return my purchase if I find that it is defective or I change my mind?
All sales are final. We warranty major appliances for 14 days with original receipt. Refunds will be issued to a credit card or by check from our affiliate office. Please check your items for completeness and proper function before leaving the store. Also, please know the exact measurements for your project before making a purchase.
How can my business get involved?
Donations from facility managers, contractors and construction-based retailers are the lifeblood of the ReStore. We also provide a perfect half to full day indoor volunteer experience for groups.
How can I get involved?
There are three main ways to get involved with Habitat ReStore: Donating, Shopping and Volunteering. There are a number of service opportunities at the Habitat ReStore. Volunteers do everything from accepting and loading donations to answering the phone or cashiering.
Donating to ReStore
What type of donations does ReStore accept?
Please reference our donation guidelines for details. (Click Here)
What does ReStore do with my donation?
Donations are sold to shoppers at discounted prices—typically 50-75% below retail value depending on the condition and age. Proceeds fund Habitat home builds for families in the Greater Nashua area.
I’d like to drop off a donation. How do I do this?
We accept donations Wednesday – Sat 9:30 am to 4:30 pm. Ring the bell and our staff and volunteers will make sure your donations quality for our store then help you unload. Receipts for tax purposes are provided. We cannot by law provide you an amount for your donation. Due to seasonal needs and available store space we can’t always promise we’ll be able to accept your donation.
Can the ReStore pick up my donations?
Yes! If you have several items which are too large to fit in your personal vehicle – and the items are accepted by our store — we can schedule a pick up. See Donation Pickup Request / We pick-up donations on Tues thru Sat, 10 am to 2 pm only. Please keep in mind that our Pick-Up team members have the final decision on what items we can accept based upon condition, available store space and seasonal inventory needs.
Before the ReStore picks up my items, do I have to uninstall the items from my home that I wish to donate?
Yes. All items must be organized and small items boxed. We will not disassemble items from the house. We do not participate in whole house demolitions. Items will be removed from first floor or garage only.
Are my donations tax deductible?
Yes, you will be given a tax receipt that you will be able to use for deduction purposes.
Does Habitat ReStore place a value for tax purposes on donated items?
No, the value is determined by you and your accountant.